AFTER-SALES POLICY
How to Obtain After-Sales Service
If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting Thypoch after-sales team: service@thypoch.com.
Charges may apply for services not covered by this After-Sales Policy.
Warranty Service
Thypoch grants a minimum warranty period of one year from the date of purchase for lenses purchased through www.thypoch.store. Thypoch warrants that each Thypoch product that you purchase will be free from material and workmanship defects under normal use in accordance with Thypoch’s user manual and accompanying documentation during the warranty period. You may claim warranty service by returning it to the point of purchase. Stored dated receipts or other proof of purchase in a safe place, as you will need to provide a valid proof-of-purchase or receipt for the warranty service.
Parts replaced during the warranty service become Thypoch’s property.
Service Outside the Warranty Period
Request for after-sales service will normally be accepted within a period of roughly 5 years following the end of production, during which time spares will be kept on hand, although owners may be offered an equivalent product during this period in the event that spares are not available. The specific cost standard is subject to Thypoch’s quotation.
Compatibility with consumables and accessories for the original product is not
guaranteed.
To prevent waste, Thypoch may collect returned parts or products.
Service Turn Around Time
After we receive the product, the after-sales service will generally be completed within two-three weeks. This turn around time does not include the time of return shipping. If there are special circumstances, we will notify you in advance.
What This After-Sales Policy Does NOT Cover:
This after-sales policy does not cover the following and charges may apply:
× No valid proof-of-purchase or receipt of the product.
× Damage caused by unauthorized modification, disassembly, or repair not in accordance
with official instructions or manuals.
× Damage caused by improper installation and operation not in accordance with official
instructions or manuals.
× Damage caused by the storage environment not in accordance with official instructions
or manuals.
× Damage caused by operation in bad weather or environment (i.e. rain, sand/dust storms,
humid environment, etc.).
× Damage caused by, any third party products, including those that Thypoch may provide
or integrate into the Thypoch product at your request.
× Damage caused by any third-party product.
× Damage caused by force majeure.
× Consumable accessories and optional parts that come with this product.